Terms of Service
CrewHow web app and Chrome extension · Effective July 25, 2026
1. Who these terms are between
These Terms of Service (the "Terms") are an agreement between CrewHow (company details to be finalized, "CrewHow," "we," "us") and the organization or person that creates a workspace or uses the Service ("you," "Customer"). The "Service" means the CrewHow web application at crewhow.com, the CrewHow Chrome extension, and related features and support.
If you accept these Terms on behalf of a business, you confirm you are authorized to bind that business. The person who creates a workspace is its owner and is responsible for the workspace, including the users they invite.
2. Accounts and users
- You are responsible for activity in your workspace, for keeping sign-in credentials secure, and for the conduct of the users you invite.
- Each person with their own login uses a seat. Shared kiosk devices sign in with a device account and individual staff PINs, which attribute actions to a person.
- You must be at least 16 to use the Service, and it is a workplace tool intended for business use.
- Tell us promptly at hello@crewhow.com if you believe an account has been compromised.
3. Plans, trials, and billing
Current plans and what they include:
| Plan | Price | Seats included | Additional seats | AI credits included |
|---|---|---|---|---|
| Starter | $45 per month | 10 | $5 per seat per month | 150 per month |
| Growth | $115 per month | 30 | $4 per seat per month | 600 per month |
- Free trial. New workspaces get 30 days free and no card is required to start. If you do not choose a paid plan, the workspace stops being usable for paid features when the trial ends. We do not charge you automatically at the end of a trial.
- Billing cycle. Paid plans are billed monthly in advance and renew automatically each month until cancelled.
- Seats. If your active users exceed the seats included in your plan, the additional seats are added to your subscription and billed monthly, with proration applied by our payment processor when seat counts change mid-cycle.
- AI credits. Some AI actions consume credits. Included credits reset each billing period and do not roll over. Additional credit packs may be purchased (currently 500 credits for $10) and remain available until used.
- Payments. Payments are processed by Stripe. We do not receive or store your full card details. Your use of payment features is also subject to Stripe's terms.
- Taxes. Prices are exclusive of taxes. You are responsible for any applicable sales, use, or similar taxes, other than taxes on our income.
- Failed payments. If a payment fails, we may retry it and may suspend paid features after a short grace period. We will make the account status visible to you in the app.
4. Cancellation and refunds
You can cancel anytime from the billing page in your workspace. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then. Because plans are monthly and inexpensive, we do not provide partial refunds for unused time, except where a refund is required by law or where we agree in writing. If we materially reduce the Service during a period you paid for, contact us and we will make it right.
5. Your content
You own your content. Guides, SOPs, checklists, screenshots, recordings, training material, and other material you or your users put into the Service ("Customer Content") remain yours. We claim no ownership of it.
You grant us a limited, non-exclusive license to host, store, transmit, display, and process Customer Content solely to provide and support the Service, including sending the necessary content to our AI vendor when a user invokes an AI feature. We do not use Customer Content to train our own models. Our handling of personal data in Customer Content is described in the Privacy Policy.
You are responsible for having the rights to the content you capture and upload, and for making sure capturing it is lawful and permitted by any third-party tool you are recording. If you capture content that includes other people's personal data, you are the controller of that data and we process it on your instructions.
6. Acceptable use
You agree not to, and not to let your users:
- Capture or store passwords, one-time codes, full payment card numbers, government identification numbers, or similar secrets using the recorder or page capture. The Service is not designed to hold that material.
- Use the Service to store special categories of sensitive data (such as health records) unless we have agreed in writing to support that use.
- Break the law, infringe someone's rights, or violate the terms of a third-party website or tool you use CrewHow alongside.
- Attempt to access another organization's workspace or data, probe or bypass security controls, or disrupt the Service.
- Resell or provide the Service to third parties as your own product without our written agreement.
- Use automated features to submit, purchase, delete, or otherwise take consequential actions on third-party systems without appropriate human review and authority to do so.
We may suspend a workspace that creates a security risk, a legal risk, or a serious operational problem for other customers. Where practical we will contact you first.
7. The Chrome extension
The extension captures a screenshot or page text only when a user takes an explicit action, such as starting a recording or capturing a page. It sends captures to that user's own CrewHow workspace. Installing and using the extension is also subject to Google's Chrome Web Store terms. You are responsible for deciding which of your tools and pages it is appropriate to record.
8. AI features
The Service uses AI to draft guides, answer questions from your content, translate, generate practice scenarios, and score practice sessions. AI output can be incomplete, outdated, or wrong, even when it sounds confident. You should have a person review AI output before relying on it for anything that affects safety, money, employment decisions, or legal or regulatory obligations. AI output is not professional advice. Practice scores are a training aid and are not an assessment of a person's competence or a basis, on their own, for employment decisions.
9. Service availability and changes
We aim to keep the Service available and reliable, but we do not promise uninterrupted or error-free operation, and we do not currently offer a contractual uptime commitment. We may change, add, or remove features. If we make a change that materially reduces core functionality you rely on, we will give reasonable notice. We perform maintenance and updates as needed.
10. Third-party tools
The Service is used alongside other web tools that we do not control, and relies on vendors listed in the Privacy Policy. We are not responsible for third-party services, their availability, or changes they make that affect how CrewHow works with them.
11. Our intellectual property
We own the Service itself, including its software, design, and brand. These Terms do not transfer any of that to you. You may not copy, reverse engineer, or create derivative works of the Service, except where that restriction is not permitted by law. Feedback you send us may be used to improve the Service without obligation to you.
12. Confidentiality
Each side may learn non-public information from the other. Both sides agree to protect the other's non-public information with reasonable care and use it only for purposes of this agreement. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.
13. Term, suspension, and termination
These Terms apply while you use the Service. You may stop using the Service and cancel at any time. We may terminate or suspend the Service for material breach of these Terms, non-payment after a grace period, or if required by law, and we will give notice where practical.
On termination, your right to use the Service ends. You may request an export of your workspace data before deletion, and we will delete data as described in the Privacy Policy, subject to legal retention needs and backup cycles. Sections that by their nature should survive (including content ownership, disclaimers, limits of liability, and confidentiality) survive termination.
14. Disclaimers
Except as expressly stated in these Terms, the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your requirements, that it will be uninterrupted or error-free, or that AI output will be accurate. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.
15. Limitation of liability
To the maximum extent permitted by law, neither side is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost or corrupted data, even if advised of the possibility. To the maximum extent permitted by law, our total liability for all claims relating to the Service in any 12-month period is limited to the amounts you paid us for the Service in the 12 months before the event giving rise to the claim. These limits do not apply to either side's liability for fraud, willful misconduct, or anything else that cannot be limited by law.
16. Indemnity
You agree to defend and indemnify us against third-party claims arising from your Customer Content, your use of the Service in violation of these Terms or applicable law, or your capture of material you did not have the right to capture. We will notify you of any such claim and let you control the defense, and you will not settle in a way that imposes obligations on us without our consent.
17. Changes to these Terms
We may update these Terms. If a change is material, we will give reasonable notice, for example by email to workspace owners or a notice in the app. Continuing to use the Service after a change takes effect means you accept the updated Terms. The effective date below shows the current version.
18. Governing law and disputes
These Terms are governed by the laws of the State of Illinois, United States, without regard to its conflict-of-laws rules. The state and federal courts located in Cook County, Illinois have exclusive jurisdiction over disputes, and both sides consent to that jurisdiction. Before filing anything, please contact us at hello@crewhow.com so we can try to resolve the issue directly.
19. General
These Terms, together with the Privacy Policy and any Data Processing Addendum, are the entire agreement about the Service. If a provision is unenforceable, the rest stays in effect. Not enforcing a provision is not a waiver of it. You may not assign this agreement without our consent, except to a successor of your business. We may assign it to a successor of ours. Neither side is liable for delays caused by events outside its reasonable control.
20. Contact
Questions about these Terms: hello@crewhow.com
Effective date: July 25, 2026
These terms are a working draft pending review by legal counsel and are not legal advice. Company registration, entity name, and mailing address details will be finalized before general availability.